Shipping Policy

STANDARD SHIPPING TIMES

Due to a large number of orders resulting in extended logistics times, we are expediting shipments. Caissatoy thanks you for your approval and purchase!

Pre-sale goods delivery time to ensure that within a month (because the order is too large, at any time will be sold out, but we have been in production stock, so the first order to buy priority shipping!)

United States: 1 - 5 Business days (Due to our surge in orders, logistics are extended by 3-4 days / depending on the country)

Canada: 3 - 7 Business days

Europe: 8 - 15 Business Days (January 14 - January 30 due to holidays, logistics suspended transport)

‼ Po box address can not be delivered 

PROCESSING TIMES

Orders take 1-2 business days to process after placing the order before shipping out. We do not ship out on weekends.

Due to excessive orders, we might have delays up to 2 more days.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.

If you have trouble finding your tracking information, please contact us@caissatoy.com for assistance. 

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

If you have any other questions, feel free to contact us at us@caissatoy.com.